All orders are handcrafted or carefully packed to order, so please allow 1-2 business days for processing before your order ships.

Shipping charges: A flat shipping fee of ₹99 applies to orders below ₹1,999. Orders of ₹1,999 or more ship free.

Delivery timelines: Once shipped, orders typically arrive within 5-7 business days for most locations within India. Remote areas may take a little longer. These are estimates, not guarantees, and can vary due to courier delays outside our control.

Order tracking: You can check your order's current status any time from My Orders in your account.

Damaged in transit: Terracotta pieces are delicate. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or refund — see our Refund Policy.

Currently we ship only within India. For questions about a specific order, reach out via our Contact page.